Help Desk and Technical Support

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The concept of investing more into your tech support help desk might not sound costly if you know that many of the trouble ticketing responses can be streamlined. While you may have had mixed results keeping your IT team organized, your company may need a few more help desk and technical support agents for basic Tier 1 tech support.

Some of the most common services offered by call centers include:

  • 24/7 live call answering
  • Interactive voice response (IVR)
  • Message relay and dispatch
  • Live web chat response
  • Toll free and area code-specific phone numbers
  • Online web portals to review calls
  • Email response