If you are a healthcare provider and need a Member Service team, Agility is here to help. When your patients call and need to know if their healthcare insurance covers a procedure, they are looking for a thorough answer and want it quickly. Many times, your patients are stressed and need a calm voice on the phone to speak with them and ask the right questions, so they can get them the right answer. Sometimes the calls are easy, and the patient is just making a change to their information.
If you are a healthcare insurance company or claims processor, Agility can help you with any point in the Revenue Management Cycle (RCM) process. We can do initial claim processing, denials management, commitment to pay and first party collections. We have experience with HIPAA compliant programs, so we have that covered.