Customer Care

Your unique Needs. Our custom Solutions.

Trust us to connect with your customers with high-quality and well-trained agents to provide the best Customer Experience (CX) possible.  Agility provides a wide portfolio of high-touch Customer Care solutions that are delivered through an omnichannel experience to communicate with your customers through voice, email, chat, text, in-app, and social media. We ensure our performance improvement goals align with yours and are continuously looking for ways to improve SLAs, CSAT and NPS.

  • Initial Inquires
  • Order Taking with Up/Cross Sell
  • Order Tracking
  • Customer Loyalty/Retention
  • Returns
  • Account Activation
  • Billing Inquires
  • After Sales Support
  • Escalation/Complaint Management
  • Claims/Warranty
  • Reservations
  • Multilingual Support

Let's work together

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Agility One Outsourcing – United States

125 Town Park Drive, Suite 300
Kennesaw, Georgia 30144
United States

Agility One Outsourcing – Canada

160 Commerce Valley Drive East, 2nd Floor
Thornhill, Ontario L3T 79P

Agility One Outsourcing – Canada

1117 Ste-Catherine St. W., Suite 206
Montreal, Québec, H3B 1H6.