Telesales Up and Cross Selling

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Cross-selling and up-selling are established methods of improving your sales and increasing customer loyalty. Both techniques can increase sales volume and provide a valuable service to your customers.

After Hours and Overflow Work

An after-hours call service center is a third-party company that will not only possess excellent customer relation skills, but will learn the important details about your business to provide high-quality customer service tailored to your needs. We will work with your overflow call handling service to establish when and how the services will kick in to start taking calls, whether systemically or through manual intervention.

The overflow call center will keep your customer communications running smoothly without having to add staff. Contracting with an after-hours answering service will help you capitalize and elevate customer service, retention and loyalty.

 IVR (Interactive Voice Technology) and Virtual Agent Chatbots 

Interactive Voice Response (IVR) systems to support our live-agent inbound call center services. We support several types of applications, including forced pre-call messages, information delivery, menu routing, warm transfers, and others. We have IVR capabilities on site through our various technology platforms in conjunction with live agent programs to assist clients in reducing costs associated with basic and/or repetitive call requests. We primarily utilize our IVR system for front-end messages or call routing options (i.e., press 1 for customer service, press 2 for sales, etc.).

Virtual Agent solutions, a new paradigm in customer experience, can generate top-line revenue growth, while improving contact center efficiency. Our AI-powered chatbot technology doesn't wait until your customers or clients contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with CRM systems to personalize their experience, creating leads and tactically escalating them to the most appropriate contact channel.

Search Engine Optimization

Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a web search engine's unpaid results—often referred to as "natural", "organic", or "earned" results. As an Internet marketing strategy, SEO considers how search engines work, what people search for, the actual search terms or keywords typed into search engines and which search engines are preferred by their targeted audience.

The SEO / Search Engine Optimization strategy would be to: 

  • Technical advice on website development: for example, hosting, redirects, error pages, use of JavaScript
  • Content development
  • Management of online business development campaigns
  • Keyword research
  • Expertise in specific markets and geographies
  • Website analytics on page hits i.e. home page vs, services, people, locations etc.…